There are a few different ways to insert citations and bibliographies into your Word or Google docs document. (Be sure you are using the full install of Word, not the Office365/cloud version of Word. There is no way to install the Zotero Add-in for this version of Word.) Below are instructions for 1) copying multiple entries to make a bibliography from Zotero and 2) adding citations directly in Word.
You can use Zotero with Microsoft Word to create in-text citations and an automatic bibliography at the end of your document. You should have the Zotero Standalone open as you write.
Note: You can also click and drag entries from the Zotero Standalone directly into your Word document; these will paste in as Works Cited entries.
When you are finished writing you can create a bibliography by putting your cursor where you want the bibliography. Then click Add/Edit Bibliography under the Zotero tab and your Zotero will generate a bibliography in the selected citation style.
If you move, add, or delete citations in your text, click Refresh under the Zotero tab and the citation or footnotes and bibliography will be updated to reflect your changes.
To create a list of citations for a bibliography or works cited in Zotero:
If you installed either the Google Chrome or the Firefox connectors, the Zotero menu is installed for Google Docs. You should have Zotero standalone running as you write.
When you are finished writing you can create a bibliography by putting your cursor where you want the bibliography. Then click Add/Edit Bibliography under the Zotero tab and your Zotero will generate a bibliography in the selected citation style.
If you move, add, or delete citations in your text, click Refresh under the Zotero tab and the citation or footnotes and bibliography will be updated to reflect your changes.